In the SaaS/Cloud context, service levels generally refer to service availability. You can also refer to the response of support queries and/or resolution times. Structure: Does your document create a single contract with each client or can there be multiple contracts? In the case of a single contract, can different elements of the services be terminated independently of each other? A software as a service agreement or a cloud service contract is a licensing agreement that gives a subscriber the right to access and use tourism services. It is different from a software license agreement that gives the licensee the right to obtain a copy of the licensed software. If you provide a B2B SaaS or Cloud service and the provision of that service involves collecting, storing or other personal data processing, you will likely be a data processor for some of this personal data. In addition to termination rights, you should also tell some of the consequences of dismissal. The most important questions relate to customer data. Can the customer download all their data from the platform? Is the service provider required to make the data available to the customer? If so, when and how? And how much should the service provider remove customer data from its live and backup databases? (If the database contains personal data and the service provider is a processor of that personal data, it must be removed once the services are completed in order to comply with the PDPP.) If you own or manage a company that licenses or provides application software to its customers, you need a software license agreement or as-a-service software. This agreement is intended to protect your intellectual property rights and your interests as a business, ensuring that the software can only be used by qualified customers and that those customers must use the software in certain parameters that you can set. If you choose to use a model, you should check this decision. For example, it may be economically useful to use a model for a new and untested service.
However, if the service starts earning large sums of money, you should ask a lawyer to check, advise and update the document. “service”: time recording, billing, accounting and project management services (including advance service and associated complementary services) that are related to access and use of software products; which are hosted by BQE Software and that the customer has subscribed as part of the corresponding order, including documentation, updates, updates, support and content (. B, for example, audio and trainer information and documents) that are contained in software products or that are made available to the BQE Software customer as part of the service`s provision. BQE software can change the function and functions of the service at any time and for any reason, without notice. Software licenses or SaaS agreements are also used to ensure that those who are authorized to use the software are not able to copy, modify or disseminate it in an unauthorized manner.